First, we work closely with you to gather information about your business, customers and markets. We understand your problems, needs & wants. We analyse these information to extract something useful for you. The details of actual information depends on the situation, but generally speaking, we may look at your financials, sales, products & services, pricing, your target market, promotional methods used, competition, opportunities, risks, regulatory requirements, resource utilisation, processes, training, performance, customer experience and social engagement.

Once our analysis is over, you will get a recommendation report from us, based on previous discussions and the insight we derived in discovery phase. The strategic recommendations normally link to our three focus areas:

a. Profit: How to increase revenue or reduce bottom line cost.
b. Performance: How to make optimum use of time & resources, be compliant and be competitive.
c. People: How to engage customers and give them reasons to like you, buy from you and refer you.

Specific recommendations may range from marketing, advertisements, product & service reviews, introduction of new tools, hiring or outsourcing, networking, process improvement, tools to measure & improve performance, identifying training needs, social media strategy, blogs & value add for customers, product & service improvement.

Finally, once you make up your mind and give us a go-ahead, we shall work with our partners to bring the necessary change